Launch Pad: The Metric That Predicts Customer Retention | May 2026
One of the reasons we developed the TMClarity Framework is because we repeatedly hear clients say, “Our customers think we’re the best!”, “We have great customer service,” and “We never get complaints.”
These comments often come directly from bank leadership.
Our response is simple:
“Prove it with numbers.”
And often, they can’t.
Measuring your business is a critical part of running your busi...
Launch Pad: TMO Incentive Plans | April 2026
One of the most valuable aspects of our Treasury Management Forums is hearing how institutions across the country are structuring their Treasury Management departments for sustainable growth. A recent discussion focused on Treasury Management Officer (TMO) incentive goals, revealing a wide variety of approaches depending on each institution’s size, culture, and strategic priorities.
A common...
Look around your institution for a moment. If you are in Treasury Management, there is a good chance many of your colleagues do not fully understand what you do. Lending tends to take the lead, and while everyone agrees deposits matter, Treasury Management often lives somewhere in between. Important, but not always fully visible. That makes it difficult to consistently get the attention, resou...

Responses